Terms of Use

These Terms and Conditions govern your participation in and use of the website located at www.privatepracticepaperwork.com (“Website”) and any other web pages, apps (“App”) or electronic services operated by Private Practice Paperwork Ltd. Registered in England & Wales Company number 12168540 Registered address First Floor, 85 Great Portland Street, London W1W 7LT, United Kingdom for the access and use of certain materials, as detailed below (the “Services”). These terms and conditions (“Terms”) set out the terms of your relationship with Private Practice Paperwork (“we”, “us” or “PPP”). Please read these terms carefully as they affect your rights and obligations under the law.

If you do not agree to these Terms in full, please do not register with us or continue to use the Services.

Please also see our Privacy Policy for details about how we, as data controller, collect and use the personal data you enter into our system as well as the use of cookies.

  1. Introduction
  • PPP, through its Services enables counselling, psychotherapy and other therapy professionals, practitioners and students to have access to and electronically download from this Website a suite of professional, ethical materials, including customisable templates, forms, policies, documents, video, audio and written guidance and notes as well as other information to assist in the running of their professional practice and/or for educational information purposes. (“Materials”).
  • The Services are operated by Private Practice Paperwork (“we”, “us” or “PPP”) and registration is open to qualified counselling, psychotherapy and other therapy professionals, practitioners and students however you acknowledge that the Materials have been prepared primarily with counselling and psychotherapy services in mind.
  • If you are another therapeutic professional, practitioner or student (e.g. hypnotherapist or craniosacral therapist), you are still permitted to register with us for our Services and have access to the Materials however you acknowledge that they may not suitable or appropriate for all of your needs or requirements. Please refer to sections 5 and 6 below for more information on the “Permitted Use” and “Restrictions” of the Services and Materials. Individuals, who are not professionals or students, as described above, are not permitted to register with us. Accordingly, when you register with us, you agree that you are a qualified psychotherapy, counselling or therapeutic professional, practitioner or student.
  • These Terms will apply to all registered users and subscribers (“you”).
  • Please note different levels of registration or subscription may apply however regardless of the level of registration or subscription you choose; you will be bound by these Terms.
  • You agree that the copyright and other intellectual property in the Services and Materials vest solely in us and by registering and/or subscribing to the Services, you will be granted a licence in accordance with section 5 (“Permitted Use and Intellectual Property”).
  • Please note that these Terms may be amended from time to time. Accordingly, please ensure you check the Terms regularly for any updates. In continuing to use the Services, you confirm that you accept the then current Terms in full at the time you use the Services.
  1. Registration
  • Use of our Services will require registration from you. You may be permitted to view some of our Services without registration, on a free trial basis, but if you wish to have full access to the Materials or access for downloading purposes, you will need to register and open an account with us. Please note we reserve the right to withdraw access to the Services and Materials without registration at any time.
  • If you register with us as a member, we will require some personal information from you. Please see our Privacy Notice for more information on how we collect and use your personal information.
  • If you register with us as a member, you will need to create a password as part of the registration process. You must not disclose your password to anyone and ensure it is kept confidential. If you know or suspect that someone else knows your password or your account has been compromised in any way, you must notify us immediately by contacting us via email.
  • With the exception of section 5.2, you are not permitted to allow any other person to use the registration details to your account with us for any purpose. Any additional user will need to register separately with us.
  • If we believe there has been, or there is likely to be a breach security or misuse of the Services, we may contact you via email asking you to reset your password on our system. We may also temporarily suspend access to your account and the Services until the issue has been resolved.
  • You agree it is your responsibility to ensure all information you supply to us is complete, accurate and kept up to date. We may use the information provided to us to contact you in respect of the Services.
  • Please note we reserve the right to refuse and/or revoke registration to anyone for any reason and at any time.
  1. Orders and Subscription
  • Materials are available for your access, use and to electronically download either on a “pay per download” basis or (at our discretion) we may offer a package of Materials for a single fixed fee and we may provide general access to our Materials on a subscription basis.
  • We may also, at our sole discretion, allow you to access some of the Materials, content or functionality of the Services on a free trial basis. After the trial period has ended, if you wish to continue to have access to the Materials, you will need to either place an order with us on a “pay per use” basis or subscribe with us as a paying member. Please note trial periods are offered at our sole discretion and accordingly, we reserve the right to extend, revoke or amend the terms on which one is offered at any time.
  • If you choose to take out a subscription for our Materials or Services, you will need to choose a subscription plan and subscription period. We may offer different subscription plans, with different levels of service and periods. We reserve the right to add or remove content from any of the subscription plans as well as amend subscription periods.
  • Where you have subscribed to the Services, you agree that your subscription to the Services will last for the agreed subscription period.
  • Materials are reviewed by us on an annual basis and updated accordingly. Notwithstanding this, you acknowledge that it is your sole responsibility to check for updated versions of the Materials and to review and update the Materials in accordance with applicable laws
  1.   Data Protection
  • When you register with us as a member, we will require some personal information from you. Please see our Privacy Notice for more information on what personal data is collected, how it is collected and how it is then used and processed by us.  You agree that, as part of the registration and/or subscription process, you will only use your own personal information and not provide us with any other personal information that does not belong to you, such as a patient’s details. For the purposes of this provision, personal information relates to any information which may allow the person to be identified, such as a name or address.
  • You agree it is your responsibility to ensure all information you supply to us is complete, accurate and kept up to date. We may use the information provided to us to contact you in respect of the Services.  
  1.   Permitted Use and Intellectual Property
  • All intellectual property rights of any nature (including copyright) which are capable of existing in our Materials and Services, and any derivative works thereof, shall vest solely in us and (to the extent that they incorporate any third party material) our licensors. You agree to notify us immediately in the event any infringement or unlawful use of third party material is alleged by a third party in respect of the Services and Materials content. In the case of such an event, access to the Services and/or Materials may be suspended until a resolution has been reached.
  • Subject to the restrictions, as set out in section 6 below, you shall be granted a non-exclusive, perpetual and revocable licence: (a) to access and electronically download the Materials for information and use as a qualified counselling, psychotherapy or other therapy professional, practitioner or student. You may also use the Materials in the course of your professional business to facilitate and execute relevant business affairs, which may require the distribution of copies and/or documents contained within the Materials to third parties (the “Permitted Use”). (b) to reproduce, print and make back-up copies of the Materials solely as necessary for the purposes of supporting the Permitted Use. (c) to copy, modify, adapt, merge, translate or create derivative works based upon the whole or any part of the Materials for the Permitted Use only. This use is subject to you agreeing that we are not liable for any alterations you make to the Materials.
  • Please note that the Services and Materials are strictly for professional information purposes. Accordingly, you agree you must always exercise your own independent judgement as a psychotherapy, counselling or other therapeutic professional, practitioner or student to ensure the Materials are appropriate for your intended purpose. We have not been able to tailor our Materials for every circumstance and they may not be appropriate for every potential use-case. You must not use the Materials as a diagnostic tool, for the purposes of any patient treatment or otherwise rely on it as a substitute or to the exclusion of other information, opinions or judgment (including your own professional judgement).
  • We are unable to give individual legal advice, as such if you are unsure whether or not a legal document is appropriate for a given agreement, arrangement or in a given circumstance then you should take advice from a legal professional.
  • You may also be permitted to post comments or reviews with respect to our Services and Materials on our Website or App (“User Generated Information”).
  • When you register for a subscription or make a purchase, only you are permitted to use the subscription and associated Materials, irrespective of whether you part of a wider Organisation or trading entity. For the purposes of these Terms, an Organisation refers to a single legal entity (such as a limited company or partnership) in a single territory. If you are part of a group practice and your colleagues would like to use our Materials, please contact us via email for a group use quote. For the avoidance of doubt, you are not permitted to share, reproduce or distribute any of the Materials with your colleagues (or other third party) where they do not have their own licence to the Materials.
  1. Restrictions
  • You are not permitted to copy, reproduce, publish, sell, licence, sub-licence, distribute or commercially exploit the Services or Materials (or any part thereof) to or for the benefit of any third party, whether for a commercial benefit or free of charge and whether separately or as part of a package. In addition, you are not permitted to make the Materials available for download on your website either for your benefit or the benefit of a third party. For the avoidance of doubt, the Permitted Use in section 5 is not affected.
  • You are not permitted to use any data mining, robots, or similar data gathering and extraction tools to collect user names, e-mail addresses or any other data for the purposes of sending unsolicited e-mail or any other use.
  • All restriction contained in this section 6 shall apply to any alterations or derivative works that you create in respect of the Materials.              
  • You agree that you will not:
  1. solicit log-in information or access an account belonging to someone else;
  2. do anything illegal, unlawful, misleading, malicious, or discriminatory using the Services;
  3. do anything to suggest, express or imply that statements made by you are endorsed by us;
  4. impersonate any other person whether or not that other person is a user of the Service.

  1. Advertising and Commercial Use
  • Users are not entitled to, whether directly or indirectly, advertise to or solicit the custom of other users without our express written consent. We may invite advertisers or sponsors but any advertising or sponsorship will be subject to separate terms. For more information on this, please contact us via email.   
  1. Liability and Disclaimer
  • We will provide the Services and Materials using reasonable skill and care and have taken appropriate steps to ensure that such content is accurate, up-to-date and relevant however we do not guarantee that they will be error free or appropriate in all circumstances. The Services and Materials have been prepared and provided on the basis of information, data and materials available at the time, without any representation or warranty made, whether express or implied (including in relation to fitness for purpose).
  • We provide general purpose Materials and documents, we are not providing specific advice to any Organisation, agency or person. We are unable to give individual advice in relation to any of our Materials and we will not be liable for the use of our Materials to the extent that loss could have been avoided by taking legal or professional advice. We will not be liable if our Materials are used in the wrong context, for any liability arising out of your use of a previous version of the Materials or if the Materials are used for a purpose other than the Permitted Use (as described in paragraph 5.2 above).
  • From time to time it may be necessary to suspend access to the Services and Materials for a period of time and any such interruptions shall not constitute a breach by us of these Terms.
  • Our total liability to you, whether for breach of contract or otherwise arising in connection with these Terms will be strictly limited to the higher of a) the fees and charges paid by you to us in the previous 12 months; or b) £750.
  • Nothing in these terms will limit our liability for fraud or for death or personal injury caused as a result of our negligence, or any other liability which cannot be restricted or excluded by law.
  • We will not be liable for any a) business loss; b) financial loss; c) economic loss; d) consequential loss or e) indirect loss arising as a result of your use of the Services or Materials whether such loss is incurred or suffered as a result of our negligence or otherwise.
  1. Payment
  • All fees in respect of the Materials are inclusive of Value Added Tax (VAT) at the applicable current rate chargeable in the UK.
  • When you submit an order for the Materials, whether on a “pay per use”, package or subscription basis, you will be permitted to check and amend any errors before submitting the order to us. Please take the time to read and check your order at each stage of the order process. At the payment stage, you must give authority for payment and you will then be asked to provide your debit or credit card details. We may take payment from you at any time between you placing the order and us accepting it. In the event payment fails to go through, the order will not have been placed successfully and you will not have access to the Materials.
  • All payments are to be made by credit or debit card at the time of purchase or in advance in the case of a subscription service, unless we agree otherwise.
  • We reserve the right to charge interest on overdue sums at the rate of 4% per annum above the base rate of Barclays Bank Plc, calculated from the date when payment of the invoice becomes due for payment up to and including the date of actual payment whether before or after judgment.
  • If any sums are outstanding and due for payment to us, we reserve the right to immediately suspend access to the Materials and terminate your subscription.
  1. Cancellation and Termination
  • If you wish to cancel your registration, please notify us and we will delete your account information along with your personal information in accordance with our Privacy Notice.
  • If you have taken out a subscription for the Services and wish to terminate your subscription early, you will be required to provide us with written notice. Please note any refunds will be issued at our sole discretion and we will not be obliged to refund any sums paid in advance.
  • Due to the nature of the Materials (i.e. as downloadable content), we are unable to issue returns or refunds unless they are defective, i.e. where you are unable to download the Materials or there are other related technical issues preventing you from having access to the Materials. If you are unhappy with your purchase, please contact us and we will endeavour to resolve your complaint.
  1. Notice and Take-Down
  • We will make all reasonable efforts to delete accounts which are being used in breach of our Terms and to identify and remove content that is defamatory or infringing on intellectual property rights or otherwise in breach of our policies when we are notified but we cannot be responsible if you have failed to provide the relevant information.
  • In the event that you believe that an account is being used in an inappropriate manner or that any User Generated Information which is distributed using the Services is defamatory or infringing on intellectual property rights, you should notify us immediately in writing via email.
  1. General
  • We reserve the right to make changes to the format, content and functionalities of the Services and Materials content at any time.
  • If you come across any offensive, inaccurate or damaging material on the Services or Materials or if you are subject to any form of abuse or harassment, we ask that you contact us immediately via email.
  • These Terms are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
  • You agree to comply with all foreign and local laws and regulations which apply to your use of our Services.
  • We will not be responsible for any breach of these Terms caused by you or by circumstances beyond our reasonable control.
  • These Terms apply between you and us. No other person shall have any rights to enforce any of these Terms.
  • Each of the paragraphs, sub-paragraphs and sections of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • We reserve the right to bring legal action against you in the event you breach these Terms. Please note that should we decide not to pursue action for a breach, this does not constitute a waiver against our right to enforce our rights and remedies for any other breach.